privacy policy

INTRODUCTION

Your privacy is very important to us and we make every effort to keep your information safe.

CUSTOMERS

How we collect your personal information

You give us personal information in e-mails you send to us, in person, or over the phone when requesting information about our products, in the setup of our contractual arrangements, placing or discussing an order, and when paying for your order or settling your account.

What information we may hold

Company Name
Company address(es)
Contacts within the Company
Delivery addresses supplied to us by you
Various telephone, fax and mobile numbers as supplied to us by you
E-mail addresses as supplied to us by you
VAT registration no.
Credit rating and bank details
Credit Limit and payment terms
Sales information relating to the sale of products or services to you

We don’t collect more information than is required for our purposes and we won’t retain it for longer than is necessary.

Why and how your information is used

We use your information so that we can administer your account. Eg. Invoicing, managing credit limits, payments.

To deal with contracts with you. Eg. Providing quotations, placing orders, the delivery of your order(s) to you or your customers, following up of orders (customer care), and dealing with any issues.

 As we’ve supplied you with goods in the past we may from time to time send mailings of products of the same or similar items that we consider to be of interest to you.

How to unsubscribe from mailings

You are free to unsubscribe from mailings at any time in the future, just let us know. E-mail: sales@cheviot-trees.co.uk Tel: +44 (0) 1289 386755

Others who may have access to your personal information We may share your information to third parties for the following reasons:-

To process credit/debit card payments
To process bank payments
For transport companies to make deliveries to you on our behalf
For Sub-contractors carrying out work for you on our behalf
To Credit Check companies
Where there is a legal requirement for us to share your information. Eg: HMRC, regulatory bodies, our accountants.
Our IT and software management companies


SUPPLIERS

How we collect your personal information

You give us personal information in e-mails you send to us, in person, or over the phone when we are placing or discussing an order with you, in the setup of our contractual arrangements, and when we request bank details to enable payment of our account.

What information we may hold

Company Name
Company address(es)
Contact names
Various telephone, fax and mobile numbers as supplied to us by you
E-mail addresses as supplied to us by you
VAT registration no.
Bank details

We don’t collect more information than is required for our purposes and we won’t retain it for longer than is necessary.

Why and how your information is used

We use your information so that we can administer your account. Eg. Invoicing, managing the account and making payments.

Others who may have access to your personal information

We may share your information to third parties for the following reasons:-

To process bank payments
Where there is a legal requirement for us to share your information
Our IT and software management companies


WEBSITES

We are committed to protecting your privacy. Our websites (www.cheviot-trees.co.uk and www.etsluk.com) uses non-intrusive cookies which are stored on your browser. You can usually modify your browser settings to prevent this happening. However, by disabling cookies, or certain types of cookie, you may hinder your user experience on these and other websites. Some cookies used on these websites collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages.

These cookies don't collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works. Please note that some cookies may be placed by third party service providers who perform some of these functions or other services for us. Cookies are used on this website for the following third party services: Google Analytics, Bing. By continuing to use our websites without adjusting your browser's cookie settings, you agree that we can place these cookies on your device.

Some website text taken from free template Privacy Policy download from http://www.openglobal.co.uk

As is true with most websites, our server will automatically log data regarding each visit such as your IP address, browser type, referring/exit pages, and operating system. We may use this information to monitor server errors, server administration or to monitor visitor behaviour. It is not possible for this to be disabled on a per-user basis so you must leave our websites if you do not agree to this happening.

This privacy policy applies to these websites only (www.cheviot-trees.co.uk and www.etsluk.com) and does not apply to any websites that these websites may link to. By submitting your contact details to us, we may contact you. We will give you the chance to refuse any marketing email from us in the future. Should you have any questions or comments please don't hesitate to contact us.


CREDIT AND DEBIT CARDS

Ensuring the security and protection of customer’s personal information is important to us.

Cheviot Trees is compliant with the Payment Card Industry Data Security Standard (PCI DSS). In security terms, it means that our business adheres to the PCI DSS requirements for security management, policies, procedures and other critical protective measures. In operational terms, it means that we are playing our role to make sure our customers' payment card data is being kept safe throughout every transaction, and that they – and us – can have confidence that they're protected against the pain and cost of data breaches.

We only allow access of Card information to office and sales staff and others only in extenuating circumstances (such as investigations of Card Fraud by the Police).

We only process cardholder data via a standalone, dial out terminal which has no memory so can’t store data. Card data is not stored electronically and is not transmitted via E-mail, Instant Messaging, Chat or over a network.

Credit and debit card payments may only be accepted in the following manner:

in person
via telephone
via fax

Card receipts are kept separately from any other paperwork, under lock and key until no longer needed for business reasons. They are then destroyed by shredding.

We maintain a program to monitor our service providers’ (Worldpay) PCI DSS compliance status annually. To do this we obtain the most recent Mastercard and Visa Compliant Service Providers Lists online and check that our service provider has registered a valid Attestation of Compliance (AOC).

Employees authorised to process cards through terminal are the: Managing Director Co. Secretary Office Manager Sales Administrator/Receptionist Sales & Marketing Manager Sales Assistant/Logistics Co-ordinator


PROSPECTIVE CUSTOMERS

How we collect your personal information

You give us personal information in e-mails you send to us, in person, or over the phone when requesting information about our products. We don’t buy in any mailing lists.

What information we may hold

Company Name
Company address(es)
Contact names
Various telephone, fax and mobile numbers as supplied to us by you
E-mail addresses as supplied to us by you

We don’t collect more information than is required for our purposes and we won’t retain it for longer than is necessary.

Why and how your information is used

Our primary market is Business to Business therefore we will only e-mail, mail or call where there is a legitimate interest to do so.

We carefully assess the legitimate interest so that it does not outweigh an individual’s right to privacy.

How to unsubscribe from mailings

You are free to unsubscribe from mailings or request to be removed from our database at any time in the future, just let us know.

E-mail: sales@cheviot-trees.co.uk Tel: +44 (0) 1289 386755

Others who have access to your personal information

Our IT and software management companies


IT

Ensuring the security and protection of your personal information is important to us.

Data is stored only on designated drives and servers, accessible only to those who require it to carry out their job. It is backed up regularly off site and to an approved cloud computing service. All computers, including laptops are protected by security software and a firewall and passwords are changed regularly.

Information is only shared with our approved IT and software management companies.


Should you have any queries please don’t hesitate to get in touch with us. Cheviot Trees Ltd., Newton Brae, Foulden, Berwick upon Tweed. TD15 1UL Tel: 01289 386755 E-mail: sales@cheviot-trees.co.uk

Growing tunnels and stock on the nursery at Cheviot Trees

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